refund policy

We accept returns or exchanges only if items arrive damaged. If your item was damaged by the shipping carrier, you must file a damage claim directly with the carrier. All other purchases are final sale and not eligible for return or exchange.

For all international orders outside of the U.S., all sales are final — no returns or exchanges will be accepted.

To report a damaged item, please contact us at royallivingod@gmail.com within 30 days of receiving your order.

Please note that returns will need to be sent to the following address: 241 SW Pinetree Ln Lee’s Summit, MO 64063 Items sent back to us without first contacting us will not be accepted.

Damaged Items & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can review the issue and provide a resolution.

Exceptions / Non-Returnable Items

All purchases are final sale unless the item arrives damaged. We do not accept returns or exchanges for reasons other than damage in transit or defect upon arrival.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union Orders

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of receiving the merchandise, provided the item is unused, unworn, has original tags, and is returned in its original packaging with proof of purchase.

Refunds

Once an approved damaged return is received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional processing time for your bank or payment provider to complete the transaction.

If you have not received your refund within 15 business days after approval, please contact us at royallivingod@gmail.com.